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Shipping policy

We ship exclusively by courier (door-to-door). We partner with UAE couriers, Aramex and DHL.

Shipment and Delivery. 

  • Carpets Collection: Free Delivery for carpets worldwide.

  • Jewellry Collection: Free delivery for UAE. Free delivery worldwide on orders above AED499 (excluding Australia/NZ). We ship WORLDWIDE. Please consult with us if your country is not listed.

How long is the delivery? *

Carpets Orders (contact Aramex at 600 544000 or log on www.aramex.com with your tracking number)

  • Worldwide: 7-10 working days (due to Covid-19 logistics overload, we ship carpets by batches every Fridays from Rabat, Morocco).

    Jewellry Orders

    UAE

    • THE NEXT WORKING DAY if you placed an order between 12 PM the day and 8 AM the next day for main areas in Dubai, Abu Dhabi and Sharjah.
    • THE SAME WORKING DAY, if you have placed an order before 8 AM. 

    GCC excluding UAE

    • 2-5 working days.

    Worldwide

    • 3-6 working days

    We work from Monday to Friday.

    10 working days are not days! 3 business days means 3 working week-days which does not include weekends or public holidays. ... For example, if you order something midday on Friday and it arrives within three business days it should get to you by Wednesday (as Saturday and Sunday do not count).

    You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information of your order. Check your junk folder if you did not receive it.

    Please be assured our customer service department will keep you updated when unexpected delay. 

    Unless expressly agreed to by the parties in writing, The People Of Sand FZE shall select the method of shipment of, and the carrier for, the Goods. The People Of Sand may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you. 

    We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the courier (listed above) along with your order from us, so any shipping issues must be handled by the courier. 

    Methods of Delivery

    All orders are sent by by courier service. As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour.

    Custom duty fees are excluded. 

    Our Carpets Collection ship from Rabat, Morocco. Customers outside Morocco will be required to pay custom duty fees. (5% for the United Arab Emirates). The US has a free trade agreement with Morocco for carpets import. 

    Our Jewelry Collection ship from Dubai, United Arab Emirates. Customers in UAE don't have to pay any custom duty fee.

    Where’s my package?

    You will receive an email from THEPEOPLEOFSAND.COM with tracking number before your parcel is being dispatched. Make sure to enter your correct phone number. We don't deliver to PO box. if wrong address and wrong telephone number, we don't refund on shipping charge. Our partner courier company will call you before they deliver to you. Please ensure that you or someone else is home or at the office. We deliver during working hours and week days only. Please note that if the courier has to re-visit you, delivery will be charged twice. 

    In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH THE COURIER.


 WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!. WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

    Delivery Charges
    Shipping costs are automatically calculated and displayed when items are placed in your shopping bag.

    Contact our customer service here

    Our partners:

    Aramex logo

     

     

    For UAE deliveries by courier, check out our out of delivery service areas within the UAE please read the below:

    Western Region

    Frequency (Scheduled Delivery)

    Time Slots

    Al Dabiya

    Sunday & Wednesday

    0900H- 1800H

    Al Hamra

    Tuesday & Saturday

    0900H- 1800H

    Al Marfa

    Tuesday & Saturday

    0900H- 1800H

    Al Mirfa

    Tuesday & Saturday

    0900H- 1800H

    Bada Al Mutawa

    Monday & Thursday(ghayati)

    0900H- 1800H

    Baraka Nuclear Project

    Tuesday & Saturday

    0900H- 1800H

    Baynuona

    Sunday & Wednesday

    0900H- 1800H

    Ghayati

    Monday & Thursday

    0900H- 1800H

    Jebel Dhanna

    Tuesday & Saturday

    0900H- 1800H

    Rumaitha

    Sunday & Wednesday

    0900H- 1800H

    Ruwais

    Tuesday & Saturday

    0900H- 1800H

    Sir Baniyas Jett feery

    Tuesday & Saturday

    0900H- 1800H

    Tarif

    Tuesday & Saturday

    0900H- 1800H

    Al Gharbia

    Sunday & Wednesday

    0900H- 1800H

    Habshan

    Sunday & Wednesday

    0900H- 1800H

    Asab

    Monday & Thursday

    0900H- 1800H

    Bida Zayed

    Sunday & Wednesday

    0900H- 1800H

    Buhasa

    Sunday & Wednesday

    0900H- 1800H

    Hamim

    Monday & Thursday

    0900H- 1800H

    Liwa Western Region

    Monday & Thursday

    0900H- 1800H

    Madinat Zayed (Western Region)

    Sunday & Wednesday

    0900H- 1800H

    Salam City

    Monday & Thursday

    0900H- 1800H

    Shah

    Monday & Thursday

    0900H- 1800H

    Al Faya

    Saturday & Tuesday

    0900H- 1800H

    Al Khatim

    Saturday & Tuesday

    0900H- 1800H

    Al Ain

    Frequency

    Time Slots

    Al Hayar

    Sunday & Wednesday

    0900H- 1800H

    Remah

    Tuesday & Saturday

    0900H- 1800H

    Al Saad

    Daily

    0900H- 1800H

    Far Hili

    Daily

    0900H- 1800H

    Hili Khalaif

    Daily

    0900H- 1800H

    Khatam Shiklah

    Daily

    0900H- 1800H

    Mazyad

    Daily

    0900H- 1800H

    Naima

    Daily

    0900H- 1800H

    Salymat

    Daily

    0900H- 1800H

    Um Mugafah

    Daily

    0900H- 1800H

    Zaqar

    Daily

    0900H- 1800H

    Yahar

    Daily

    0900H- 1800H

    Al Foah

    Daily

    0900H- 1800H

    Abu Samra

    Tuesday & Saturday

    0900H- 1800H

    Al Faqa

    Sunday & Wednesday

    0900H- 1800H

    Camel Race Track(Al Agabiyya)

    Sunday & Wednesday

    0900H- 1800H

    Nahel

    Sunday & Wednesday

    0900H- 1800H

    Sweihan

    Sunday & Wednesday

    0900H- 1800H

    Al Qua

    Tuesday & Saturday

    0900H- 1800H

    Al Qua

    Tursday/Saturday

    0900H- 1800H

    Bada

    Sunday & Wednesday

    0900H- 1800H

    Gharaiyah

    Daily

    0900H- 1800H

    Waqan

    Tuesday & Saturday

    0900H- 1800H

    Kyana

    Tursday/Saturday

    0900H- 1800H

    Dhahira

    Tursday/Saturday

    0900H- 1800H

    Al Khazna

    Tuesday & Saturday

    0900H- 1800H

    Um Ghafa

    Daily

    0900H- 1800H

    Sharjah

    Frequency

    Time Slots

    Al Dhaid

    Sun - Thursday

    0900H- 1800H

    Al Zubair

    Daily

    0900H- 1800H

    Maleha

    Saturday

    0900H- 1800H

    Maghribiyah

    Saturday

    0900H- 1800H

    Al Munai

    Saturday

    0900H- 1800H

    Hatta

    Saturday

    0900H- 1800H

    Madam

    Saturday

    0900H- 1800H

    Fili

    Saturday

    0900H- 1800H

    Sayu Mudayrah

    Saturday

    0900H- 1800H

    Huwaylat

    Saturday

    0900H- 1800H

    Kadra

    Sun - Thursday

    0900H- 1800H

    Thoban

    Sun - Thursday

    0900H- 1800H

    Siji Dam area

    Sun - Thursday

    0900H- 1800H

    Shawkha

    Sun - Thursday

    0900H- 1800H

    Al Siji Area

    Sun - Thursday

    0900H- 1800H

    Al Khari

    Sun - Thursday

    0900H- 1800H

     

     

     

    Ajman

    Frequency

    Time Slots

    Manama

    Daily

    0900H- 1800H

     

     

     

    Umm AL Quwain

    Frequency

    Time Slots

    Falaj Al Moalla

    Sun - Thursday

    0900H- 1800H

    Al Rashidiya

    Daily

    0900H- 1800H

    Camel Race Track

    Daily

    0900H- 1800H

    Ras Al Khaimah

    Frequency

    Time Slots

    Al Jeer

    Daily

    0900H- 1800H

    Hamranya

    Daily

    0900H- 1800H

    Union Cement

    Daily

    0900H- 1800H

    Khor Khwair

    Daily

    0900H- 1800H

    Sha'am

    Daily

    0900H- 1800H

    Al Qir

    Daily

    0900H- 1800H

    Al Jeer Port

    Daily

    0900H- 1800H

    Idhn

    Daily

    0900H- 1800H

    Digdaga

    Daily

    0900H- 1800H

    Al Fahlain

    Daily

    0900H- 1800H

    Al Kharran

    Daily

    0900H- 1800H

    Al Shohadaa Area

    Daily

    0900H- 1800H

    Seih Al Harf Area

    Daily

    0900H- 1800H

    Adhan

    Daily

    0900H- 1800H

    Khatt

    Daily

    0900H- 1800H

    Taween

    Daily

    0900H- 1800H

    Al Ghail

    Daily

    0900H- 1800H

    Jebel Jais

    Daily

    0900H- 1800H

    Ghalilah

    Daily

    0900H- 1800H

    Fujairah

    Frequency

    Time Slots

    Al Aqah Area

    Daily

    0900H- 1800H

    Al Bidya

    Daily

    0900H- 1800H

    Zubara

    Daily

    0900H- 1800H

    Dhadna

    Daily

    0900H- 1800H

    Dafta

    Daily

    0900H- 1800H

    Kalba – Oman Road

    Daily

    0900H- 1800H

    Kalba – Sharjah Road

    Daily

    0900H- 1800H

    Kalba

    Daily

    0900H- 1800H

    Khor Kalba

    Daily

    0900H- 1800H

    Marbha Area

    Daily

    0900H- 1800H

    Al Halah

    Daily

    0900H- 1800H

    Dibba Al Hisn

    Daily

    0900H- 1800H

    Al Uyaynah

    Daily

    0900H- 1800H

    Al Bithnah

    Daily

    0900H- 1800H

    Dibba Al Fujairah

    Daily

    0900H- 1800H

    Dibba-Masafi Road

    Daily

    0900H- 1800H

    Masafi

    Daily

    0900H- 1800H

    Nahwa

    Daily

    0900H- 1800H

    Madha

    Daily

    0900H- 1800H

    Mirbah

    Daily

    0900H- 1800H

    Qidfa

    Daily

    0900H- 1800H

    Murbah

    Daily

    0900H- 1800H

    Khorfakhan

    Daily

    0900H- 1800H

    Luluyah

    Daily

    0900H- 1800H

    Abadilah

    Daily

    0900H- 1800H

    Asimah

    Daily

    0900H- 1800H

    Al Hail Area

    Daily

    0900H- 1800H

    Dubai Outskirts Area

    Frequency

    Time Slots

    Al Lisaily

    Daily

    0900H- 1800H

    Al Marmoum

    Daily

    0900H- 1800H

    Margham

    Daily

    0900H- 1800H

    Al qdra road( sustaniable city)

    Daily

    0900H- 1800H

    Al Qudra Road

    Daily

    0900H- 1800H

    Bab Al Shams

    Daily

    0900H- 1800H

    Damac hills Golf Terrace sales office  al hebiah third  al qudra road  dubai land

    Daily

    0900H- 1800H

    Tijarah Town

    Daily

    0900H- 1800H

    Ghantooth

    Daily

    0900H- 1800H

    E11 Sheikh Zayed Street

    Daily

    0900H- 1800H

    Jebel ali  - Lehbab road

    Daily

    0900H- 1800H

    LAHBAB

    Daily

    0900H- 1800H

    Al AWEER

    Daily

    0900H- 1800H

    Al Ghadeer

    Daily

    0900H- 1800H

    Al Ghadeer Village

    Daily

    0900H- 1800H

    Saih Sheib Dubai

    Daily

    0900H- 1800H

    Dubai Hatta RD

    Daily

    0900H- 1800H

    Nazwa

    Daily

    0900H- 1800H

     

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