I want to track my order

TO TRACK YOUR ORDER, YOU CAN VISIT DIRECTLY AT THE COURIER'S WEBSITE:

UAE ===> www.PARZEL.com Please allow some time for the status of the shipment to correctly display on Parzel.com.  You can also call Parzel at +971 (0)4 3999 360 with your tracking number.

The Rest of the World ===> www.DHL.com

AFTER YOU'VE PURCHASED

When Will My Order Be Processed?

Please read the delivery time in the product description. Just visit our website again. 

Shipping confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. ustomers are responsible for customs duties and taxes for all International orders.

Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING.

Contact Customer Service Team:

Contact us here (allow 12-24 hours for a reply). Please provide your tracking or order number (check your confirmation email). 

Image Courtesy: C'est d'ici. Carpet by The People Of Sand.