I want to track my order

How do I track my order? 

Please use the link in the shipping confirmation email that was sent to you. Check your junk folder if you cannot find it. 

If you have not received it, this means your order has not been shipped yet.

How long is the delivery? 

The estimated time duration for the shipment to reach the customer.

Carpets Orders (contact Aramex at 600 544000) or log on www.aramex.com

  • International and GCC countries – 7-10 working days
  • Local – 7-10 working days

Pouffes Orders (contact customer service)

  • International and GCC countries – We don't deliver outside UAE
  • Local – 3-15 working days*

    *However this may be slightly longer during particularly Covid-19, busy periods and/or musulman holidays. 

    Shipping Policy

    Please read here

    Refund Policy

    Please read here

    Contact Customer Service Team

    Contact us here (allow 12-24 hours for a reply). Please provide your order number (check your order confirmation email or junk folder). 

    Image Courtesy: C'est d'ici. Carpet by The People Of Sand.