Due to the current circumstances surrounding COVID-1, our carpets will be delivered by Fedex and our pouffes' delivery might take 4-8 weeks. They are prefilled in Dubai and our supplier is currently closed until mid April. It shall resume around that date. Be reassured we are dealing with your your orders and we apologize for this delay.
Contact us if any questions regarding your delivery.
CARPETS and Worldwide
Please use the tracking number that was sent to you by email. Log on or ARAMEX.com
POUFFES to UAE
Frequently Asked Questions (FAQs):
Where can I find my tracking number?
You should receive FIRST an order confirmation email. SECOND, your TRACKING NUMBER with the shipping confirmation email. 24-48 hours prior to delivery. Please check your junk folder if your don't see it.
When will my order be processed?
Your order will be processed instantly. We will then organise the delivery of your item. Please read the delivery time in the product description. Just visit our website again at www.thepeopleofsand.com
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders. NOTE: Ramadan and/or musulman holidays may affect delivery time.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING.
Return & Refund Policy
Please visit Return & Refund Policy
Contact Customer Service Team:
Contact us here (allow 12-24 hours for a reply). Please provide your tracking or order number (check your confirmation email).