I want to track my order

How do I track my order? 

We will send you the email with the tracking number as soon as your order has been packaged and shipped.

Check the delivery time on the product page that you ordered. You should also have received delivery time by email when your order has been confirmed. Check your JUNK FOLDER if you don't see it.

NOTE: If you have not received it, this means your order has not been shipped yet. Check your inbox or junk folder to double check. 

How long is the delivery? 

We work from Monday to Friday. It takes 1-2 working days for your order to be processed. 

10 working days are not days! 3 business days means 3 working week-days which does not include weekends or public holidays. ... For example, if you order something midday on Friday and it arrives within three business days it should get to you by Wednesday (as Saturday and Sunday do not count).

Carpets Orders (contact Aramex at 600 544000) or log on www.aramex.com with tracking number received by email.

  • 7-10 working days

Pouffes Orders (sms will be sent to you with tracking details)

  • Check product page. If in stock: 1-2 working days.

    *However this may be slightly longer during particularly Covid-19, busy periods and/or musulman holidays. Thanks for your understanding.

    Shipping Policy

    Please read

    Refund Policy

    Please read

    Contact Customer Service Team

    Contact us (allow 12-24 hours for a reply). Please provide your order number (check your order confirmation email or junk folder). 

    Image Courtesy: C'est d'ici. Carpet by The People Of Sand.